If you have cause to complain to GAM we will endeavour to resolve any concerns fairly, effectively and promptly.
Your complaint should include a detailed description of events as well as your contact details. Please address it, in writing, to your Relationship Manager who will try and resolve your complaint within 2 to 10 business days. Where this is not possible and for more complex complaints which require further investigation:
You may escalate any complaint previously sent to your Relationship Manager directly to GAM (Luxembourg) S.A. via email or letter:
Mail: GAM (Luxembourg) S.A, Head of Compliance & Legal, 25, Grand-Rue, L-1661 Luxembourg.
The Luxembourg financial dispute resolution body: Financial Sector Supervisory Commission (“CSSF”)
If you are dissatisfied with the way we will have handled your complaint, you may refer the matter to:
Mail: Financial Sector Supervisory Commission (CSSF), 283, route d'Arlon, L-1150 Luxembourg
The CSSF can only consider a case when GAM’s own complaints procedure has been exhausted and provided you refer your case within 1 year of your first filling with GAM. Please visit their website for full instructions on how to file a complaint and access their complaint form: http://www.cssf.lu/en/consumer/complaints/